customer service tips — BLOG

The Art of Service

Customer Service falls somewhere between art, and science. Art when it comes to delivery, as it requires empathy and a level of human understanding, and science, because the way customers respond to it, is rooted in basic human psychology.

CMX Associate, and award winning trainer, Peter Clark- Lewis shares his insight on how to use the science of human understanding to train employees to deliver the art of service....

Clare MuscuttOctober 2, 2021customer service, customer, service, service design, employee engagement, employee training, employee service training, engagement, trainer, training, Customer experience, customer management, customer service tips, customer experience blog, Customer Experience 2018, customer servie

Service Design Tools: The Proposition Wheel

All businesses can benefit from design thinking!

Proposition wheels are one of the best ways to define the service proposition you want to offer and use your brand promise to differentiate through an experience that is distinctly ‘you’ in a way that can’t easily be copied…..

Clare MuscuttApril 12, 2021service design, proposition wheel, customer experience tips, cx, ux, design, customer service, customer service tips, customer, blog, cx design, women in business, user experience, service proposition Comment